Customer policy

Cancellation Policy

You can stop an order at GP Moto Supply while it is still here unboxed.

A message to GP Moto Supply with the order number is all it takes.

The whole payment is returned by GP Moto Supply while the parcel is still here.

01

After a GP Moto Supply parcel has shipped

Once the carrier has collected a box it is beyond the reach of GP Moto Supply.

The 30-day return window at GP Moto Supply applies instead.

Turning the parcel away on the doorstep speeds its return to GP Moto Supply.

02

When GP Moto Supply stops an order

Occasionally GP Moto Supply stops an order at this end.

Normally it is a miscount on the wheel and frame lights shelf or a delivery point outside what the carrier covers.

GP Moto Supply writes to explain before refunding everything.